📍 Based in Australia · 🚚 Shipping to  AUS AUS | US US ·

Refund and Returns Policy

Overview

At AYMEER, we want you to shop with confidence. If something isn’t right with your order, we’ll make it simple to resolve.

1. Change of Mind

We do not offer returns or refunds for a change of mind or wrong selection. This allows us to keep our product standards high and our pricing fair.

2. Faulty, Damaged, or Incorrect Items

If your order arrives damaged, defective, or not what you expected, we’ll make it right quickly:

  • Refund – Receive a full refund and keep the product.
  • Replacement – We’ll send you a new item at no cost.

What to do:

  • Contact us at support@aymeer.com within 7 days of delivery.
  • Include your order number and a photo or video of the issue.
  • Our team will review and confirm the solution within 48 hours.

3. Category Guidelines

  • Cosmetics & Skincare: Due to hygiene standards, products that have been opened or used can’t be returned unless faulty or incorrect.
  • Clothing & Apparel: Items must be unworn, unwashed, and have original tags attached if returned for quality issues.
  • Home Décor & Kitchen: Items must be returned in original packaging and condition if defective.
  • Digital Products: Digital downloads (eBooks, artwork, templates, etc.) are non-refundable once accessed or downloaded. If you experience technical issues, our team will assist. If the issue can’t be fixed, we’ll issue a refund.

4. Refunds

  • Refunds are processed back to your original payment method within 7–10 business days once approved.
  • Shipping costs are non-refundable unless the error was on our side.

5. Exchanges

If you’d prefer a replacement instead of a refund, we’ll send you a new item free of charge (subject to stock availability).

6. How to Start a Return

Please do not send items back without contacting us first.
For all return and refund requests, email support@aymeer.com and we’ll guide you through the next steps.

7. Why Shop with AYMEER?

We believe returns should be simple, fair, and stress-free. That’s why we offer:

  • Hassle-free resolutions for faulty or incorrect items.
  • Fast response times (within 48 hours).
  • Customer-first policies that put your trust and experience at the centre.

With AYMEER, you can shop confidently knowing we’ve got you covered.