Frequently Asked Questions (FAQ)

1. Orders – How do I place an order?

Browse products, select your size/shade, click “Add to Cart,” and follow the checkout steps.

2. Can I change or cancel my order after placing it?

Orders are processed quickly, so changes/cancellations may not always be possible. Please contact us immediately.

3. Shipping & Delivery – How long will delivery take?

Standard shipping usually takes 10 – 15 business days within Australia. Express delivery is not available at checkout.

4. How can I track my order?

After dispatch, we will email you a tracking link. You can also log in to your account to track your order.

5. Returns & Exchanges – What is your return policy?

Return eligible items within 30 days if unused, unopened, and in original condition. For hygiene reasons, some items (e.g., cosmetics or earrings) may be ineligible.

6. How do I lodge a return?

Go to “My Account” → “Orders” → select the order → “Request Return” and follow the steps to generate your return label.

7. Payments – What payment methods do you accept?

We accept major credit/debit cards, PayPal, Afterpay, Zip Pay, and Apple Pay.

8. Products – Are your products authentic?

Yes. All products are sourced directly from trusted suppliers or under our own AYMEER brand.

9. How do I find my size/shade?

Check the size or shade guide available on each product page, or contact our customer care team for help.

10. Accounts – Do I need an account to shop?

You can checkout as a guest, but creating an account allows you to track orders, manage returns, and save your details for faster checkout.

11. How do I reset my password?

Click “Forgot Password?” on the login page and follow the link we send to your email.