📍 Based in Australia · 🚚 Shipping to  AUS AUS | US US ·

Privacy Policy

AYMEER

Last updated: 13 December 2025

AYMEER (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information openly and transparently. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

AYMEER operates an online retail store offering physical consumer products. Orders placed through our website are fulfilled with the assistance of trusted third-party service providers, including suppliers and logistics partners.

This Privacy Policy applies to all visitors, customers, and account holders who interact with our website.

2. Personal Information We Collect

We may collect the following types of personal information:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Customer account details (username and encrypted password)
  • Order history and transaction records
  • Payment status and transaction identifiers
  • IP address, device type, browser information
  • Website usage data (pages visited, time spent, referral source)
  • Communications with us (emails, enquiries, support requests)

We only collect personal information that is reasonably necessary for our business operations.

3. How We Collect Personal Information

We collect personal information when you:

  • Place an order on our website
  • Create or manage a customer account
  • Contact us via email or website forms
  • Subscribe to updates or marketing communications
  • Browse or interact with our website (via cookies and analytics tools)

4. Why We Collect and Use Personal Information

We collect and use personal information to:

  • Process and fulfil orders
  • Manage customer accounts
  • Communicate order updates, confirmations, and support responses
  • Process payments and refunds
  • Improve website performance and user experience
  • Detect and prevent fraud or security incidents
  • Comply with legal, tax, and regulatory obligations

5. Payments and Financial Information

Payments on our website are processed securely using WooPayments, which is powered by Stripe, and may include payment methods such as credit/debit cards, Apple Pay, Google Pay, Afterpay, Klarna, and other supported services.

  • We do not store full payment card numbers or card security details on our servers.
  • Payment information is handled directly by our payment providers in accordance with their own privacy and security standards.

6. Disclosure of Personal Information

We may disclose personal information to trusted third parties where necessary to operate our business, including:

  • Website hosting providers
  • Payment processors and financial institutions
  • Order fulfilment, manufacturing, and logistics partners
  • IT, analytics, security, and support service providers
  • Professional advisers (legal, accounting, compliance)

These parties are only given access to personal information required to perform their services.

7. Overseas Disclosure of Personal Information

Some of our service providers and suppliers are located outside Australia. As a result, personal information may be transferred to, stored, or processed in countries including:

  • Indonesia (primary website and database hosting)
  • Singapore (secure backups)
  • Other locations where our service providers operate (for payment processing, analytics, security, or technical support)

We take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with Australian Privacy Principles.

8. Data Storage, Hosting & Security

Our website is hosted with Hostinger, and personal information collected through our website is primarily stored on servers located in Indonesia, with backups stored in Singapore.

Security measures include:

  • HTTPS / TLS encryption for data in transit
  • Secure server infrastructure and access controls
  • Restricted staff access based on role and necessity
  • Regular security monitoring, updates, and backups

Our hosting provider maintains an ISO/IEC 27001:2022 certified Information Security Management System, which provides assurance that appropriate technical and organisational security controls are in place Hostinger ISOIEC 270012022.

While we take reasonable steps to protect personal information, no system is completely secure.

9. Cookies and Analytics

We use cookies and similar technologies to:

  • Enable website functionality
  • Analyse website traffic and usage
  • Improve performance and user experience

You can manage or disable cookies through your browser settings; however, some website features may not function correctly if cookies are disabled.

10. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to meet legal and regulatory requirements. When personal information is no longer required, it is securely deleted or de-identified.

11. Accessing and Correcting Personal Information

You may request access to, or correction of, personal information we hold about you by contacting us using the details below. We will respond within a reasonable timeframe in accordance with the Australian Privacy Principles.

12. Complaints

If you have a concern or complaint about how we handle personal information, please contact us first so we can attempt to resolve the issue.

If you are not satisfied with our response, you may lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements. The updated version will be published on our website with a revised “Last updated” date.

14. Contact Us

For privacy enquiries, access requests, or complaints, please contact:

Business Name: AYMEER
Country: Australia
Email: privacy@aymeer.com (recommended – create this inbox)